Privacy Policy – Flex Frate
Effective Date: 23/05/2023
At Flex Frate, we are committed to protecting the privacy and security of our customers’ personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard the personal data provided to us through our courier delivery services. By using our services, you consent to the practices described in this policy.
1. Information We Collect:
1.1 Personal Information:
We may collect personal information from customers, such as their name, address, phone number, email address, and payment details. This information is necessary for providing our courier services and ensuring the smooth processing of deliveries.
1.2 Tracking Information:
To facilitate efficient and reliable delivery, we may collect tracking information, including package details, pickup and delivery locations, and timestamps. This data helps us optimize our services and provide accurate updates to our customers.
2. Use of Information:
2.1 Service Delivery:
We use the collected information to deliver packages, manage shipments, and provide customer support related to our courier services. This includes communicating delivery updates, resolving issues, and addressing inquiries.
2.2 Internal Operations:
We may use the information for internal purposes, such as data analysis, improving our services, and enhancing the overall customer experience. This includes evaluating and enhancing the efficiency of our delivery routes and developing new features or offerings.
2.3 Marketing Communications:
With your consent, we may use your contact information to send you promotional materials, updates, and relevant offers regarding our services. You have the right to opt-out of receiving such communications at any time.
3. Data Sharing and Disclosure:
3.1 Service Providers:
We may engage third-party service providers who assist us in delivering our services, processing payments, or performing other business functions. These providers are contractually obligated to handle personal data securely and in compliance with applicable privacy laws.
3.2 Legal Requirements:
We may disclose personal information if required by law or in response to valid legal requests, such as subpoenas, court orders, or government regulations. We will take appropriate measures to ensure the protection of your personal data in such cases.
3.3 Business Transfers:
In the event of a merger, acquisition, or sale of our business assets, customer information may be transferred as part of the transaction. We will notify you of any such change and provide options regarding the transfer of your personal information.
4. Data Security:
We employ reasonable technical and organizational measures to safeguard the personal data we collect. However, no method of transmission over the internet or electronic storage is completely secure. Therefore, while we strive to protect your personal information, we cannot guarantee absolute security.
5. Data Retention:
We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When personal information is no longer needed, we securely dispose of it.
6. Children’s Privacy:
Our services are not directed towards individuals under the age of 19. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal data from a child, we will take appropriate steps to delete it.
7. Changes to the Privacy Policy:
We reserve the right to modify this Privacy Policy at any time. Any updates or revisions will be effective immediately upon posting on our website. We encourage you to review this policy periodically to stay informed about how we handle your personal information.
8. Contact Us:
If you have any questions, concerns, or requests related to this Privacy Policy or the handling of your personal information, please contact us at info@flexfrate.com.